In a strategic move to enhance transparency and accountability in Nigeria’s electricity sector, the Nigerian Electricity Regulatory Commission (NERC) has officially released guidelines governing third-party involvement in electricity bill collections. This new regulatory framework is designed to streamline payment processes, protect consumer interests, and foster efficiency in the power distribution chain.
The new directive, which was made public this week, outlines the roles and responsibilities of entities authorized to collect electricity bills on behalf of Distribution Companies (DisCos). According to NERC, the guidelines are essential to ensure that consumers are not exploited and that the integrity of the billing system remains intact, especially with the increasing reliance on third-party agents for payment processing across the country.
Under the new framework, all third-party agents engaged in electricity bill collections must be duly registered with the relevant DisCos and operate in strict compliance with the terms and conditions set forth by NERC. This includes transparency in billing, timely remittance of collected funds, and adherence to customer service standards.
NERC emphasized that the move was part of its broader objective to improve service delivery in Nigeria’s electricity sector. The commission noted that while third-party platforms have helped expand payment access, particularly in rural and underserved areas, there has been a growing need to monitor their operations more closely to prevent fraud, overbilling, and mismanagement.
“The new guidelines are intended to establish a uniform structure for how electricity bill payments are collected by third parties,” NERC stated. “Our goal is to protect electricity consumers and ensure that DisCos maintain control and oversight over payment agents working under their license.”
Key provisions of the guidelines include:
Mandatory registration and approval of all third-party agents by DisCos.
Display of agent identification at payment points and platforms.
Provision of receipts and transparent communication of billed amounts.
Prohibition of unauthorized charges beyond the amount stated on the electricity bill.
Periodic auditing and performance reviews of third-party agents.
NERC also warned that failure to comply with these regulations would result in sanctions, including suspension or revocation of third-party collection privileges.
Electricity consumers are encouraged to report any irregularities they experience while paying through third-party agents. NERC reaffirmed its commitment to enforcing the highest standards in electricity billing practices, as part of its mandate to regulate and oversee the Nigerian electricity supply industry.
This development follows growing complaints from consumers over issues such as arbitrary charges, delayed transaction updates, and lack of accountability among some payment agents. With the new rules in place, the commission hopes to restore public confidence and create a more structured and customer-friendly payment experience.
As Nigeria continues to tackle challenges in its power sector, the NERC’s intervention is a critical step toward a more transparent and efficient billing and revenue collection system.
Swifteradio.com
