FlightHub has introduced Mila, its AI-powered travel agent designed to streamline travel inquiries and elevate customer service efficiency. This innovation marks a major shift in the travel booking experience.
Unlike standard chatbots, Mila functions as a true travel agent, assisting FlightHub customers with bookings, cancellations, and itinerary modifications in real time. Equipped with multilingual capabilities, she caters to a diverse range of traveler needs while ensuring complex issues are seamlessly escalated to human agents for swift resolution.
Developed by Momentum Solutions, a subsidiary of Momentum Ventures, Mila was built by a team of engineers, data scientists, and customer experience specialists committed to maintaining high standards of data privacy and security.
“The intention behind Mila’s creation was to leverage artificial intelligence to establish a collaborative approach to customer service,” said Henri Chelhot, CEO of FlightHub. “She works alongside our team, removing tedious tasks and empowering agents to focus on complex, high-priority customer needs. This symbiotic relationship ensures our travelers receive the best possible service at every touchpoint.”
To give Mila a tangible presence, FlightHub partnered with Montréal-based S16 Gallery to create a physical representation of Mila, now showcased in its office.
“Mila’s physical presence in our office serves as a tangible reminder that AI can be both approachable and fun. To bring her to life, we partnered with an artist, making her more than just a virtual assistant. Through a video campaign where Mila directly engages with travelers, we’ve created a unique experience that blends innovation with a personal touch. It’s a way for us to connect with travelers on a deeper level—human, yet forward-thinking,” said Ayoub Hissar, Director of PR & Marketing Strategy at FlightHub.
Since her launch on the FlightHub website, Mila has already handled a significant volume of customer interactions. Looking ahead, FlightHub plans to continue enhancing Mila’s capabilities to further revolutionize customer service in the travel industry.
Source: Swifteradio.com
