easyJet has teamed up with SignLive to offer a free British Sign Language (BSL) interpreting service, making communication easier for deaf and hard of hearing customers. Through real-time video calls with certified BSL interpreters, passengers can now engage with easyJet’s dedicated Assistance Team for seamless support.
This partnership ensures that deaf and hard of hearing customers can easily book flights, modify reservations, and resolve travel-related inquiries. The service, available seven days a week from 8 AM to 8 PM, allows users to register via the SignLive app and connect with easyJet at the press of a button.
With over 151,000 BSL users in the UK, including 87,000 deaf individuals who rely on it as their primary language, this initiative reinforces easyJet’s commitment to inclusivity.
Wallis Harvey, easyJet’s Accessibility Specialist, expressed pride in the collaboration, emphasizing the airline’s dedication to making travel more accessible for all passengers. Lotz, SignLive’s Director of Customer Success, highlighted the importance of breaking communication barriers and ensuring equal access to support services.
This partnership follows easyJet’s recent membership in the Hidden Disabilities Sunflower network and aligns with the airline’s ongoing mission to enhance accessibility. Established in 2012, easyJet’s Assisted Travel Advisory Board (EATAB), chaired by Lord David Blunkett, continues to provide expert guidance in making air travel inclusive.
easyJet remains committed to providing tailored assistance, with crew members receiving continuous training to support passengers with disabilities.
Source: Swifteradio.com
