American Airlines has announced the formation of a new Customer Experience Advisory Board to elevate its service standards, featuring industry veterans from hospitality giants like Four Seasons, Disney, and Marriott. The board will advise American’s executive leadership, including COO David Seymour and Chief Customer Officer Heather Garboden.
As American Airlines gears up for its busiest summer in history—planning nearly 715,000 flights between May 16 and September 2—the carrier continues enhancing customer service through technological upgrades, revamped boarding procedures, and redesigned airport lounges. The airline is also piloting smart departure optimizations for connecting passengers at Dallas/Fort Worth and Charlotte hubs.
The new advisory board brings over 90 years of combined hospitality experience. Craig Reid of Four Seasons and Auberge Resorts, Carol Campbell of Disney and Ascension, and Lauren Chewning of Marriott will help American Airlines edge closer to luxury brand status. Recent changes and innovations underscore the carrier’s focus on customer care during peak travel periods.
American Airlines is also expanding its Flagship Lounge offerings and launching the Flagship Suite aboard its Boeing 787-9, further solidifying its commitment to delivering a premium travel experience.
Swifteradio.com
